Tech Support Scam

Scammers pose as Microsoft, Apple, antivirus companies, or internet service providers. They claim your computer is infected with a virus or has been "hacked" and convince you to give them remote access — then install malware, steal financial information, and charge hundreds of dollars for fake repairs.

Warning Signs

A pop-up or phone call claims your computer is infected and urges you to call a support number immediately.
Someone you did not contact first asks you to install remote-access software (e.g., AnyDesk, TeamViewer).
A "technician" claims to find alarming errors in your computer's event log and insists they are dangerous.
Payment is demanded by gift card, wire transfer, or cryptocurrency for "repair" or "protection" services.
You are asked to stay on the phone while you visit a bank or ATM to withdraw cash.

Immediate Steps

Close the pop-up or hang up the phone. Legitimate tech companies do not make unsolicited support calls.
Do NOT install any remote-access software at the caller's request.
If you already granted remote access, disconnect your computer from the internet immediately and change all passwords from a different device.
Run a scan with reputable security software (Windows Defender, Malwarebytes) to check for malware.
Report the scam to the FTC and, if any money was lost, contact your bank and local law enforcement.

Report & Get Help

AARP Fraud Helpline (free, confidential): 1-877-908-3360