Phone Scam

Phone scammers use a range of tactics — robocalls, spoofed caller ID, and live callers — to pressure victims into sending money or handing over personal information. Common scenarios include fake warranty renewals, charity solicitations, utility shutoff threats, and Medicare card replacements. The calls feel urgent and official even when they are entirely fraudulent.

Warning Signs

The caller ID shows a familiar organization (your bank, Medicare, a utility company), but the caller's story feels off.
You are pressured to make a decision immediately and told you cannot call back or think it over.
Payment is requested in an unusual form — gift cards, prepaid debit cards, cryptocurrency, or wire transfer.
The caller asks you to confirm your full Social Security number, Medicare ID, or bank account details to "verify your identity."
A robocall instructs you to press a number to speak with an agent about a prize, debt, or problem with your account.

Immediate Steps

Hang up immediately if anything feels wrong. You can always call the organization back using a number from their official website.
Never press any number in response to a robocall — this confirms your line is active and triggers more calls.
Do not confirm or provide any personal information to an unsolicited caller.
Register your number at DoNotCall.gov to reduce unwanted calls.
Report the call to the FTC and, if Medicare-related, to 1-800-MEDICARE.

Report & Get Help

AARP Fraud Helpline (free, confidential): 1-877-908-3360